Privacy
Short version: we collect what a recovery needs, we use it to run your recovery, and we don't do anything else with it.
What we collect, and why
When you request a quote we record the postcodes, vehicle type, and the name and contact details (a mobile number and/or an email address) you give us — so we can price the job, reach you if you don't book straight away, and run the recovery if you do. When you book we add anything still missing (a mobile number, if the driver needs one) so the driver can reach you and your confirmation and tracking link can be sent. When you book a diagnostic scan or a specialist/accident recovery we also record the vehicle's details and location, and any photos you choose to attach — photos are seen only by our office, never shown publicly, and are used only to assess the job. When you contact us we keep the message so we can answer it. That is the complete list.
Trade accounts
A trade account stores your business details, a password (never visible to us once set), any addresses you choose to save, and the collection/delivery requests and jobs on your account. This is kept separate from ordinary customer bookings and is visible only to you and our office.
Driver location
Live tracking shows you our driver's position, not yours. If you choose to share your location with us on WhatsApp, that sharing is governed by WhatsApp and stops whenever you stop it.
Payments
Card payments are processed by Stripe on Stripe's own pages — your card details never touch this website.
What never happens
No marketing lists, no selling or sharing your details, and no advertising cookies — this site sets only the cookies needed to run it (which is why there's no cookie banner). To see or remove what we hold about you, email Info@247swrecovery.co.uk.