Straight answers
The questions we get every week, answered the way we'd want them answered.
How is the price worked out?+
A call-out charge, plus road miles × £3.00 per mile for cars (£3.50 for medium cars/large 4×4s, £4.00 for vans and large cars) — the leg to reach your vehicle and the leg to its destination, both itemised on the quote before you book. The call-out charge depends on the day and time: £95.00 Mon–Fri 9am–5pm, £150.00 Mon–Fri 5pm–10pm and Sat/Sun 9am–10pm, and £200.00 (£150.00 call-out + £50.00 emergency charge) any day outside 9am–10pm. The driver carries the same figure; it doesn't change at the roadside.
Are you really available at 3am on a Sunday?+
Yes. 24/7 is the name because it's the service — nights, weekends and bank holidays included. Outside 9am–10pm on any day an additional £50.00 emergency call-out charge applies on top of the £150.00 call-out, and bank holidays add £40.00 — all shown on your quote before you book, never a surprise on arrival.
What if my vehicle needs something unusual?+
Winching or a difficult non-runner, and locked/seized wheels needing skates, both add a published "from" charge you'll see on the quote. Accident damage, a vehicle that won't roll, one that's stuck off-road, oversized, or needing specialist recovery all need a quick call so we send the right kit — the quote tool sends you straight to 07522122099 for those rather than guessing a price.
How does the live tracking work?+
Every booking gets a tracking link with a code like SW-XXXXXX. When your driver sets off, their position appears on the map with a live ETA, and each stage — assigned, en route, loaded, delivered — is stamped as it happens. If you'd rather have it in WhatsApp, we can share the driver's live location there instead.
What vehicles can you move?+
Cars, vans, 4×4s, motorcycles and light commercials up to 3.5 tonnes — runners and non-runners. Seized brakes, stuck automatics and collision damage are everyday work. Anything unusual (agricultural, severely off-road, over 3.5t) — call and we'll tell you honestly whether we're the right people.
Do I pay before or after?+
A 25% card deposit secures every online booking, with the rest paid to the driver in person — or pay the whole amount online at booking if you'd rather have nothing to sort at the roadside. The total is the same either way.
Can you collect a car I've just bought?+
Yes — auction wins, private sales, dealer collections and non-runners bought for parts. Book it ahead with the same instant quote, and watch the delivery arrive on your tracking link.
I don't know exactly where I am. What do I tell you?+
A what3words address, a WhatsApp pin, or — on a motorway — the number on the nearest marker post. Our find-your-location page walks through all of them in plain English.
Do you repair vehicles?+
No — moving vehicles is the whole business. We'll take yours to whichever garage you trust, and you'll know the cost of getting it there before we set off.